Returns & Exchanges

Last Updated:​ January 10, 2026

Our Commitment​

At Legacy Supply, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, please review the policy below regarding returns and refunds.

1. Return Eligibility

You may request a return under the following conditions:

• The item is unused, in its original packaging, and in resalable condition.

• The return request is submitted within 30 days of delivery.

• The product is defective, damaged during shipping, or incorrect due to our error.

Non-returnable items include:​

• Digital products (e.g., eBooks, software, or media files).

• Custom-made or personalized items.

• Items marked as final sale (e.g., clearance or heavily discounted products).

2. Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method​ within 3–7 business days (depending on your bank or payment processor).

• You will be notified via email once the refund has been processed.

3. Non-Refundable Situations

We cannot accept returns or issue refunds for:

• Items returned after 30 days of delivery.

• Products damaged by customer misuse, improper handling, or accidental damage.

• Shipping fees (unless the error was due to our mistake).

• Products that do not meet return conditions (e.g., used, damaged, or missing original packaging).

4. How to Request a Return or Refund

To start a return, contact us at support@legacysupply.store​ with the following details:

• Your order number​

• Reason for the return

• Photos or videos (if the item is defective/damaged)

We will respond with instructions on how to ship the item to the address below:

JORDAN E GRANT PHILSON​

7741 BAR HARBOR DR

RIVERDALE, GA 30296-3359

USA

Phone: +1 213-754-3792

Note:​ Return shipping costs are the customer’s responsibility unless the return is due to our error.

5. Contact Us

For questions or assistance, reach out to:

• Email: support@legacysupply.store​

• Phone: +1 213-754-3792​

• Website: legacysupply.store​

We aim to resolve all requests promptly and fairly.