Shipping Policy
1. Purpose and Scope
This Shipping Policy applies to all orders shipped from legacysupply.store. Our goal is to ensure a transparent, reliable, and satisfactory delivery experience for every customer.
2. Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Any specific processing times noted on product pages (e.g., “pre-order,” “made-to-order”) will override this standard timeframe .
3. Shipping Methods & Delivery Areas
We primarily ship via reliable carriers such as USPS, UPS, and FedEx for domestic orders within the United States. Shipping methods and costs are calculated based on the destination, package weight, and dimensions. You can view the available options and accurate costs at checkout . We currently ship within the United States. For international shipping availability, please contact us at support@legacysupply.storebefore ordering.
4. Shipping Costs
Domestic Shipping: Shipping costs are calculated in real-time at checkout. We may offer promotions for free standard shipping on orders over a certain amount, which will be clearly advertised on our site.
International Shipping (if applicable): If international shipping is available for your location, any applicable customs duties, taxes, or fees are the responsibility of the buyer and are not included in the item price or shipping cost .
5. Delivery Timeframes
While we strive for quick delivery, please note that all delivery timeframes are estimates and not guaranteed. They begin only after the order has been processed and handed to the carrier. Domestic shipping typically takes 3-7 business days after processing. International shipping, if available, will take longer, potentially 8-20 business days, and may be subject to delays beyond our control, such as customs inspections .
6. Shipment Tracking
Once your order is shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package online.
7. Risk of Loss & Title
The responsibility for the goods passes to you once the parcel is delivered to the shipping address you provided. We are not liable for packages that are lost, stolen, or damaged after a carrier has marked them as “delivered” .
8. Returns, Exchanges, and Shipping Responsibilities
Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us immediately at
support@legacysupply.store. We will cover the return shipping costs for such cases .Customer-Initiated Returns/Exchanges: For returns or exchanges due to customer preference (e.g., size, change of mind), the customer is responsible for the return shipping costs. The item must be unused and in its original packaging. Please contact us to initiate a return and receive instructions .
9. Force Majeure
We are not liable for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, war, pandemics, or carrier strikes .
10. Contact Information
If you have any questions about your order or this policy, please contact us:
Email:
support@legacysupply.storePhone:
+1 (213) 754-3792Mail: JORDAN E GRANT PHILSON, 7741 BAR HARBOR DR, RIVERDALE, GA 30296-3359, USA.
11. Policy Updates
We reserve the right to update this Shipping Policy at any time. The latest version will always be posted on this page.
Thank you for shopping with Legacy Supply.